FAQ

About

What exactly is the Knix Online Warehouse Sale? 

Our 3rd official Warehouse Sale - and 2nd online edition - will begin on Tuesday November 10, at 12pm EST. It will feature a selection of the latest Knix favorites at discounted prices. Because of limited selection, discounted prices will only be valid throughout the duration of the Warehouse Sale. 

Am I on the wrong site?

If you are looking to ship to and shop in CAD please shop on knixwarehouse.ca
If you are looking to ship to and shop in USD please shop on knixwarehouse.com

 

Products

What size am I?

Great question! Check out our size guide to determine your best fit. 

Why is there a limited selection of products and colours?

In order to bring you the best quality and process, our team has curated a selection of customer favorites for our Online Warehouse Sale. 

We have also included items that are overstock from past limited-edition collections. This selection is made-up of last season's merchandise, and we’re giving you the chance to shop at a great price to help make room for new items at our warehouse.

Is Essential Underwear leakproof?

Our Essential Underwear does NOT contain our Leakproof technology and therefore does not protect against leaks. Our Essential Underwear is comfortable, practical and great for everyday wear.

Do the colours come in both Leakproof and Essential Underwear? 

For this sale, our Leakproof and Essential Underwear collections are in different colours. 

Can I choose my underwear colours?

Our bundles are pre-packaged so you’re not able to request a unique colour selection. If you decide to order a bundle, you will receive the following colours:

Leakproof: Dove, Nirvana and Ocean Mist

Essential: Rosewater, Warm Spice and Grey Truffle

 

On Site

When I add an item to my cart, it is put on hold for me?

No, items are not reserved for you until your payment is processed and your confirmation number is received. We recommend shopping early (and having your sizing ready) in order to avoid disappointment. 

What payment method options are available?

You’re able to use a variety of payments, including credit card, paypal and accelerated checkout options. 

Can I shop the warehouse sale in person? Can I pick up my order in-store?

The 2020 Warehouse Sale is online-only so we cannot accommodate any in-store pickup for Warehouse Sale purchases or offer the Warehouse Sale promotion in our retail stores.

Will you be restocking throughout the Warehouse Sale?

Our Warehouse Sale is first come, first served. We will not be restocking through the sale, so be sure to act fast to get the styles and sizes you’re hoping for since stock is limited. 

 

Ordering

Can I change or cancel my order?

Because we’re working to get your order shipped as quickly as possible, we’re unable to cancel or make any changes to an order once placed.

I decided I wanted to order more. Can my two orders be combined so I can save on shipping?

Unfortunately, we’re unable to combine orders placed separately. 

Can I use my discount code, referral code or gift card on my Warehouse Sale order?

Sorry, no. Discount codes, referral codes, and gift card codes created for use on Knix.ca, Knix.com, Knixteen.ca and Knixteen.com are not accepted on our warehouse sale websites, knixwarehouse.ca and knixwarehouse.com

Can I collect or redeem Top Drawer Rewards points, promotions and discount codes on my purchase? 

At this time, only purchases made on knix.ca and knix.com are eligible to collect or redeem Top Drawer Rewards points, promotions and discount codes. Purchases made on knixwarehouse.ca and knixwarehouse.com are excluded.

Why can't I order more than $800 of product? 

For customs reasons, a there is a maximum order value of $800

 

Shipping

How much is shipping?

Shipping charge for all orders $5 USD/ $5 CAD

How long will it take before my order is shipped?

Due to a high volume of orders, it can take up to 10 business days for your items to be processed and shipped. 

Can I shop the Warehouse Sale if I live outside the US and Canada?

We are only able to ship orders placed on knixwarehouse.com and knixwarehouse.ca to customers located in the United States and Canada. If you’re outside of the US and Canada but still want to get your hands on Knix, please shop our regular retail site at knix.com and knix.ca.

 

Returns

What is the return policy?

All purchases from the Knix Warehouse Sale (knixwarehouse.com & knixwarehouse.ca) are final sale, meaning that no returns or exchanges can be accommodated. For your reference, this should be clear from messaging on the product pages, in your shopping cart, as well as on your confirmation email/receipt.

What if I don’t like what I ordered?

It is possible you may not love or even like what arrives in the mail. Everyone has different preferences and it happens. However, everything in our Warehouse Sale is final sale, so it’s not eligible for return or exchange.

My purchase feels too snug, what can I do? 

All of our products are designed to fit snug at first and then relax with wash and wear. If your Padded Evolution bra is feeling too tight in the band, you can also purchase a band extender to help give you some extra room while it relaxes to your shape.